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Corporate medical oversight: the optimal way to manage absenteeism

Martel & MartelAbsenteeism is a major concern for all companies. Just before COVID-19, Quebec reported an average of 12 absences per year per employee. This is the highest rate in the country and, according to Statistics Canada, is increasing year to year. Although companies acknowledge the issue of absenteeism, they do very little to measure its serious financial and operational consequences. Unfortunately, companies tend to not use absenteeism management solutions, which would help to prevent and understand the consequences. An absenteeism management solution can significantly minimize the repercussions on productivity and therefore, profitability. Multiple factors amplify the risks and costs associated with absenteeism, and many of these are exacerbated by COVID-19:

  • Labour shortages: labour shortages increase pressure on workers in addition to causing substitution challenges due to the absence of permanent staff.
  • Physician availability: a problem exacerbated by the pandemic, physicians are overwhelmed and waiting lists are getting longer, thereby delaying appropriate tracking of absenteeism.
  • - Access to mental health help: with needs now greater than ever, we are faced with both a shortage of professionals and the challenge of ensuring universal access to these resources.

Finally, remote work requires heightened control and vigilance. There has never been a more difficult time to get a feel for employee morale and physical health, which leaves managers with an unprecedented blind spot. In this environment, it is also more difficult to validate so-called medical absences, that in fact are not. These represent half of all occasional absences unrelated to illness and nearly 15% of the mental health absences not supported by a medical record.

Our corporate medical oversight services present themselves as the solution that continues to demonstrate the best return on investment today. A physician is assigned to your company and acts as a contact person with your employees’ attending physicians. The physician works in the interest of the health of your staff and your company, ensuring that correct diagnosis is made, and that the appropriate care is prescribed for a rapid return to health and to work. Guided by a prevention and absenteeism audit process, medical oversight:

  • Interacts directly with attending physicians.
  • Audits claims and confirms diagnoses.
  • Validates the care prescribed for a return to work in the best possible conditions.
  • Provides preventive mental health support.

Since employers can legally ask absent employees to allow their medical records to be reviewed to understand the nature of their absences, our certified physician can also provide a second opinion on medical absences.

The advantages of corporate medical oversight:

  • Reduced costs related to absenteeism
  • Reduction of claims and premiums
  • Early detection of warning signs
  • Fraud detection
  • Accelerated and successful return to work
  • Mental health prevention

Talk to one of our experts to assess the benefits medical oversight could represent for your company

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